
Leading Wawa’s Legacy of Growth with Chris Gheysens (Ep. 13)
What does it take to build a brand that inspires lasting loyalty while navigating decades of growth and rapid change? In this episode, Jamie Hopkins and Kate Duffy sit down with Chris Gheysens, CEO and Chairman of Wawa Inc., to explore the leadership mindset, ownership structure, and long‑term strategy behind one of the nation’s most recognizable retail brands.
Chris shares how servant leadership, employee ownership through Wawa’s ESOP, and a disciplined focus on customer experience fuel the company’s performance. He also discusses Wawa’s pragmatic approach to technology and AI, the realities of national expansion, and why protecting human connection remains central to the brand’s competitive edge.
Chris discusses:
- His 33‑year Wawa journey—from Deloitte accountant to longtime CEO and Chairman
- How Wawa’s ESOP makes over half of its 51,000 associates true employee‑owners
- The impact of servant leadership and a people‑first culture on loyalty and retention
- Wawa’s pragmatic approach to AI and its national expansion toward 1,700 stores
Connect with Bryn Mawr Trust:
- 833-973-7633
- LinkedIn: Bryn Mawr Trust
- Website: Bryn Mawr Trust
Connect with Kate Duffy:
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Connect with Chris Gheysens:
**note: This guest is a non‑paid member of the WSFS Financial Corporation Board of Directors**
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